Support doesn't scale with a five-person team.
Small teams, growing queues
Founders and engineers end up answering the same questions every day instead of building the product.
Chatbots that guess
Most support bots answer confidently even when they're wrong, which costs more trust than a slow reply.
Knowledge scattered everywhere
The right answer usually exists somewhere: in the docs, an old ticket, or a Slack thread.
From inbox to answer, with a human in the loop.
Help center, product docs, and your ticket history.
Every answer cites the sources it used, so your team can check it.
Low-confidence tickets go to a human with a summary and suggested next steps.
Corrections from your team become knowledge for future tickets.
Confidence first, automation second.
We use Anthropic's Claude models to understand tickets, retrieve the right context and write clear replies. Each answer gets a confidence score: routine questions are resolved automatically, and anything uncertain goes to your team. You decide the threshold.
Want to try Tuckfow with your support inbox?
We're opening the beta to a small group of SaaS teams. Join the waitlist and we'll reach out.
Write to hi@tuckfow.com